Delivery and insurance cost for delivery within New Zealand is $9.90 no matter how many products you order. When shopping across our other brands within your same order, you will be charged the lowest delivery fee. Charges are per order and are not based on weight. On average we will dispatch in stock orders within 48 hours of the order being placed. We dispatch weekdays and delivery times will vary depending on your distance from our dispatch point. Due to stock availability of some products, please allow 28 days for their delivery. In certain circumstances, we may need to reject your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the site. Products are dispatched from Innovations, 431 Warringah Road, Frenchs Forest, NSW, Australia.
Products returned must be in original condition and packaging. You will receive a credit or refund for the full purchase price (excluding delivery and insurance). Personalised items cannot be returned unless faulty. All products are supplied for domestic use only and not for commercial use. All products are warranted to be free of defects in workmanship and materials for a full one year from date of purchase except personalised items which have a 30 day Supplier's Warranty. All of our quality products come with a 30-day money back guarantee if you are not completely satisfied.