Delivery and insurance cost for delivery within New Zealand is $9.90 no matter how many products you order. When shopping across our other brands within your same order, you will be charged the lowest delivery fee. Charges are per order and are not based on weight. We strive to deliver every order as soon as possible. On average we will dispatch in stock orders within 2 business days of the order being placed, currently our delivery partners are experiencing a high volume of orders and are impacted by COVID-19 restrictions. Our delivery partners have advised expected delays of between 7 and 9 business additional days for delivery. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the site. Products are dispatched from Innovations, 431 Warringah Road, Frenchs Forest, NSW, Australia.
Products returned must be in original condition and packaging. You will receive a credit or refund for the full purchase price (excluding delivery and insurance). Personalised items cannot be returned unless faulty. All products are supplied for domestic use only and not for commercial use. All products are warranted to be free of defects in workmanship and materials for a full one year from date of purchase except personalised items which have a 30 day Supplier's Warranty. All of our quality products come with a 30-day money back guarantee if you are not completely satisfied.